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Parts & SErvice

About Your Appliance Service

TRIP CHARGE

Advanced Appliance Service is devoted to providing reliable and professional service to its customers around Charlotte and Fayetteville at a fair market value. As a result, we do charge a service fee or “Trip Charge” to dispatch our technicians to the customer’s home in order to evaluate the malfunctioning appliance and generate an estimate for repair.

This Trip Charge includes the cost of gas, compensation for our factory trained technicians, the use of specialty tools as well as additional overhead. Unlike our competitors who claim that they will waive a trip or service charge when a repair is necessary and then mark up the cost of labor and/or parts, Advanced Appliance Service has implemented the “Trip Charge” as a way of being honest and upfront with our customers about the price of having their appliance evaluated. The “Trip Charge” does not include the cost of labor and parts to repair the malfunctioning appliance, nor is it applied to the overall balance or total cost of the repair.

LABOR

Advanced Appliance Service charges our customers labor per job instead of a flat, hourly rate. To be fair, we charge labor based on the particular repair necessary and the skill set required to make that repair. Your technician will always give you an estimate on labor before making any repairs to your unit.

WARRANTY INFORMATION

 30 Day Trip Charge Warranty – Advanced Appliance Service takes pride in the work and ability of all of our technicians and to demonstrate this pride we offer to all our customers a 30-day Trip Charge Warranty. This warranty is for any repair services performed by Advanced Appliance Service on any and all appliances not covered by a manufacturer warranty or extended service warranty. This warranty is for 30 days following the date of the initial repair and applies to any problems that are a reoccurrence of the issues repaired on that first call. This does not cover parts or labor, only the original fee to visit the residence and the first assessment of the unit.
 

90 Day Part Warranty– Advanced Appliance Service is also able to offer a manufacturer’s part warranty for a time period of 90 days on all parts used in our repairs. This warranty is for any repair services performed by Advanced Appliance Service on any and all appliances not covered by a manufacturer’s warranty or extended service warranty. This warranty is for 90 days following the date of the initial repair and applies to any problems that are a result of a faulty part used during that first call. This does not cover an additional trip charge fee (unless within 30 days) or labor, only the charge of the replacement part for the repair of the appliance.

WARRANTY SERVICES

Advanced Appliance Service can provide direct assistance to those customers who are still under the 1st year of warranty for numerous brands of appliances.

Our company is a trusted repair service provider of 1st year warranty services from the following factory brands- Whirlpool (Kitchen Aid, Jenn- Air, Amana, and Maytag), Frigidaire, Electrolux, LG, Samsung and Speed Queen. We also provide service on the following extended service contracts: Whirlpool, Lowe’s, Frigidaire, Warrantech, Queen City, Assurant Solutions and the Warranty Group. However, all customers with extended warranties must first contact their extended warranty company in order to schedule service with us. If you have any questions, please feel free to contact our knowledgeable office staff to assist you.

 

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