Careers at Advanced Appliance Service
Advanced Appliance Service is a family-owned and operated appliance repair company serving the greater Charlotte and Fayetteville areas of North Carolina. Since 1986, we’ve put the best interests of our customers before our own to become the leading resource for major appliance repair in the region, winning numerous best-in-class servicer awards along the way. If you want to join a team that puts people before profit, we’d love to hear from you!
Current Openings
- Apprentice Appliance Technician
- Experienced Appliance Technician
- Customer Service and Billing
Why Join Advanced
People Before Profit
At Advanced Appliance Service, we care for our customers because we see them as people, not dollar signs, and the same goes for everyone who works here. We know our associates have their own needs, families, goals and lives. We understand that excellence takes different forms, and we value each employee’s unique contribution to the company. Our management team works hard to foster a flexible and supportive environment for the people who help us achieve our mission.
A Real Community that Celebrates Personal Connections
We want everyone to feel at home in our office. Our office staff enjoy a casual dress code and healthy coworker relationships are encouraged. Our technicians are provided with modern uniforms that allow them to work comfortably while maintaining a professional, neat appearance. Birthdays and personal milestones are celebrated so our associates feel noticed and appreciated. The community we’ve built here is more than skin-deep. When a department or coworker is stressed or struggling, our team voluntarily flexes to help until things return to normal. It’s a beautiful thing to see.
A Stable Career with Flexibility to Do and Earn More
We give all of our associates standard 8-9 hour workdays with no expectation that they work nights or weekends, and both office staff and technicians enjoy a set pay structure with a full range of benefits, including health, vision, dental, short-term disability, a 401k, and paid vacation. For associates who would like additional work, we offer the opportunity to work extra hours and weekends (especially during peak season) and opportunities to earn bonuses.
Current Openings
Customer Service
Currently, we do not have any openings in our customer service or billing departments, but if you would like to submit a resume for future consideration, we would be happy to accept it and to contact you when an opening arises.
Apprentice Appliance Technician / Experienced Appliance Technician
We are currently hiring both experienced and apprentice Appliance Repair Technicians. We hire for our Customer Service, Billing and Parts departments as needed. If you’re interested in a career with Advanced Appliance, please apply below and we’ll be in touch with next steps.
Appliance Repair Technician
As one of our appliance repair technicians, you will be responsible for diagnosing, repairing, and maintaining various household appliances in a friendly and efficient manner. To ensure our customers receive the quality service we are known for, our ideal candidate has a great attitude and tons of integrity, is a dedicated team player and excellent communicator, and can stay cool and organized in a fast-paced environment.
We offer in-depth training and support to all technicians—from apprentices to seasoned pros—to ensure they can confidently handle both the technical and customer service aspects of the job. We do not follow the “sink or swim” philosophy, if any of our techs is struggling, we will place them with a senior technician to help them build up their skills and confidence. And because we really want to see our techs succeed in this engaging and fulfilling field, we offer competitive pay, full benefits, and ongoing professional development.
Responsibilities
- Providing timely and quality repairs
- Maintaining high-quality customer service and care
- Providing knowledgeable and courteous repair service
- Driving a service vehicle on an assigned route
- Recording all activities using our computer system
- Communicating with customers about their appliance and repair needs
- Maintaining truck stock inventory
- Following the truck maintenance schedule and keeping a clean, organized truck
- Attending all trainings, meetings, and other events as required
Qualifications and Skills
Candidates must:
- Be mechanically inclined or have an electrical or HVAC background (if you have no prior experience, you must be willing to train). Ability to read and interpret wiring diagrams, schematics, and other service information is a plus.
- Have the ability to use a computer for parts inquiries, ordering, and documenting daily jobs
- Be within reasonable driving distance of our main office (4122 South New Hope Road, Gastonia, NC 28056)
- Have working mechanical knowledge, including the use of tools and test equipment
- Have strong communication skills
- Have a passion for serving customers
- Perform accurate repairs of customer products
- Follow directions and specific process steps to ensure quality
- Possess and maintain a valid state driver’s license
- Pass a drug screen and criminal background check
- Be at least 18 years of age
- Be able to push, pull, and reach for appliances
- Regularly stoop, kneel, and bend
- Occasionally lift up to 100 lbs
Compensation and Benefits
We offer the following compensation and benefits to meet the needs of employees and their families. After training, compensation ranges from $23-55 per hour, depending on experience.
- 3 months of paid training
- Incentive plans
- 401K
- Health, vision, dental and life insurance
- Short-term disability
- Service van
- Fuel card
- Specialized tools
- Uniforms
- Laptop computer
- Smartphone
